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Terms and conditions


Payment

studioaalbrecht works with PayPal and Stripe. Therefore you can pay with almost any kind of credit or debit card in our shop.


Shipment

At the moment we ship to the following countries:

Switzerland

In case you live in any other country send us an email and we can see if we can arrange something.

At the moment we charge nothing for shipping. The downloads are made available via " Pulley".

You might also want to pick up orders yourself - ONLY by arrangement. In this case please enter the code “PICKUP” in the discount field in the check out section.


Time of delivery

Please note that studioaalbrecht at the moment is a side project of it’s founder.

Every order is handled as fast as possible, but might take 2 weeks to be delivered.

Anyway we will send you an email with estimated delivery times once we received your orders.


Return and Refund

Please choose your product wisely as shipping ceramics is tricky business.

If you are -for any reason- unhappy with your purchase you can return items bought online within 14days. 

Please inform us about your wish of returning goods, either using the contact form or via email to: studioaalbrecht(at)gmail.com. 

We will reply to your request as soon as possible and pass on the delivery address for returned goods.

Please be aware that you are responsible for both delivery expenses and most importantly safe shipment. 

Every product you purchase is handmade with care, therefore we can only make a refund if we receive the items in the same condition as received. 

We recommend to track and trace the returned package to us, because lost items will not be refunded.


Damaged Goods

Working with clay we aim to create flawless goods yet everything is handmade.

In addition we cannot eliminate all the risks and are responsible for goods that have been damaged in transit.

In case you receive damaged pieces let us know as soon as possible so we can arrange an exchange of the items or refund.